Terms and Conditions
Complaints procedure
We would never intentionally provide poor quality or service.
If you are not satisfied with the service or the item you receive, please give us the opportunity to apologise and put things right.
We take any complaint very seriously and will require the complainant to supply as much detail as possible to enable us to investigate the cause.
We will resolve things as quickly as possible and give full refund or replacement where appropriate.
Because of the perishable and differing nature of our goods a complaint should be made as soon as possible, preferably within 1-3 days of receiving the goods. When the quality of an item is in question we will arrange a collection / assessment of the item to establish the nature of the problem and avoid future disappointments.
Privacy policy
“ Isobel the florist” are committed to protecting your privacy. We only use the information that we collect in accordance with the data protection act 1998 (& subsequent revisions there of.)
We require information necessary to execute an order and take full payment for this service. This information is not stored or used for use in any other way.
Trading information
Business name - Isobel the florist
Name of proprietor- Isobel Oldknow
Status - Sole trader
Shops located at...
-3 market place, Melbourne, Derbyshire, DE73 8DS.
Tel; 01332 865645
-166 Mansfield rd, Chester Green, Derby,DE1 3RB
Tel; 01332 200201
Business established in 1999
VAT reg.746 2883 02